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Frequently Asked Questions

 

Q - How do I place an order?

A - The quickest, easiest and safest way to place an order is by using our secure on-line shopping cart. In the description of every item on our site there is an "Add to Cart" button. Click that button and the item will go directly into the "Shopping Cart", just as if you were placing something in your shopping cart at a grocery store. You will then be given an option to continue shopping or to "Checkout".

Q - How can I keep a check on what orders I placed in my shopping cart?

A - Anytime during your session on our site you can click on the link

View Cart

Which is found on the top of every product page. It will take you to your personal cart which shows a list of the item(s) you ordered, the price of each item as well as your total bill and other ordering information.

Q - What methods of payment can I use to pay for my order?

A - We accept Mastercard, Visa and American Express cards. We also accept Checks, and Money Orders. Instructions are on our order form. Make checks payable to Globe & Map Shop LLC.

Q - How safe is it for me to place an order on-line with my credit card?

A - It is extremely safe! We use SSL (Secure Locket Layer) security and digital certificates powered by Veri-sign to encrypt your credit card number and personal information. A digital certificate, also known as Digital ID's, is the electronic equivalent to a passport. It is a credential, issued by a trusted authority, that individuals or companies can present electronically to prove their identity or their right to access information. As an indication of the secure order form, you will be able to see a symbol of a closed lock at the bottom of the page(s).

Q - Can I give you a Purchase Order Number and be billed?

A - Yes, we accept Purchase Orders from schools. We also accept Purchase Orders from businesses with established accounts.

Q - Will I be charged sales tax for my order?

A - All residents of Virginia will be taxed on their purchase based on the tax rate applicable for their billing address. Sales outside of Virginia are not taxed as well as those entities that have tax-exempt status.

Q - Do you have discounts for quantity orders?

A - Yes. The discount will have to be factored on a per order basis, and it will depend on the items and the quantities that you would like to receive. The best way to request information on quantity discounts is to send an E-mail to Customer Service describing the product and how many you will like to order, and a member of our staff will be able to notify you (usually within 24 hours) of the discount that you will be given.

Q - How can I be sure you received my on-line order?

A - Once you submit your on-line order, you will receive an E-mail confirmation. This will confirm that your order was sent to us for processing. If you do not receive an E-mail confirmation and/or you receive an error message, please E-mail us (forwarding the information regarding the error, if available) to Customer Service so that we can assist you in placing your order and solving any problems that may have occurred.

Q - What method of shipping do you use?

A - We primarily use UPS for deliveries within the United States. On occasion we also use Federal Express, Airborne Express, and the United States Postal Service. International orders are sent via the United State Postal Service. We use our best judgment, based on the destination and products ordered, to assure that your items arrive quickly and safely. Within the Metro-Richmond area, we can also arrange for your items to be delivered via a local courier service. If you have a shipping preference, please be sure to indicate it in the "Comments" area of your order form.

Q - How long will it take to receive my order?

A - On-line orders are downloaded from our system each morning at approximately 6:00 a.m., Eastern Standard Time, and are processed for shipment Monday - Friday, 8 a.m. - 5:00 p.m., at our business office located in Richmond, Virginia. Items are then shipped directly from us and/or from any number of facilities located around the country. Therefore, in some cases orders containing multiple items will arrive separately. If an item is in stock it is usually shipped to you within 24-48 hours of the time the order was processed. As most items are shipped via UPS Ground, deliveries generally take anywhere from 1 to 7 business days from the time it leaves the facility and arrives at your delivery location. In most cases faster methods are available, but you must request special delivery needs in the "Comments" section when placing your order. International orders are usually shipped via Parcel Post Air with the United States Postal Service, and should arrive within 7 to 10 working days from the time your order was processed based on the delivery address. If an item is temporarily out of stock, or a specialty or custom item, please allow three to four weeks for delivery. You will be notified if your item(s) fall into this category. We do not issue backorders, so if you are notified that an item is "Out of Stock" via E-mail, phone, or mail, your order (or partial order if you ordered multiple items) will automatically be canceled.

Q - How do I let you know that I need to have my order "rushed"?

A - Please indicate any and all special instructions in the "Shipping Instructions" section of the Checkout Form. We will make every attempt to accommodate your request, and will advise you prior to processing the order if it will not be possible.

Q - How can I track an order that I placed?

A - Simply forward your on-line order confirmation via E-mail to Customer Service or fax to (804)378-0330. All pertinent information that we need to track your order is included on your confirmation. We will contact you as soon as we have completed our research.

Q - How can I get more information on a product that I saw on the site?

A - Please E-mail us at Customer Service or Fax us at (804)378-0330. You may also call us at 1-800-948-6845 or (804)320-0719 for any additional information you may need regarding items you have seen on the site and/or may be looking for are unable to find. We have an extensive knowledge of the map and globe industry, and we will be able to assist you in your search for "just the right thing".

Q - How do I get more information on custom mapping?

A - Please E-mail us at Customer Service or Fax us at (804)378-0330. You may also telephone us at 1-800-948-6845 or (804)320-0719 for information you may need regarding a custom map project. Be sure to include all specifics of your project and a desired time frame. The custom map department will contact you if they need additional information. Then they will review your data and send you a time and cost estimate.

Q - My order was incomplete. What does that mean?

A - If you ordered a variety of different items (i.e., maps and globes, etc.) your items are most likely being sent from different facilities within the U.S. If you have received an E-mail stating that an item is "Out of Stock" this item will not be backordered, and was canceled from your original order. Likewise, if you receive the receipt/invoice and the quantity of an item is "0" (zero), this item was unavailable and was also canceled from the original order.

Q - I was not charged for one of the items I ordered? Is it back-ordered?

A - If you receive the receipt/invoice and the quantity of an item is "0" (zero), this item was unavailable and was canceled from the original order. Backorders are not issued.

Q - What should I do if I receive the wrong item?

A - Please notify us immediately via E-mail at Customer Service or Fax us at (804)378-0330 or telephone us at 1-800-948-6845 or (804)-320-0719. We will arrange for a pick-up of the incorrect item and will get the correct item out to you right away.

Q - What should I do if my order arrives and the shipping carton is damaged?

A - If the packaging is visibly damaged, please DO NOT ACCEPT THE SHIPMENT and notify us immediately via E-mail at Customer Service or Fax us at (804)378-0330 or telephone us at 1-800-948-6845 or (804)320-0719. We will arrange to have a replacement sent out to you right away.

Q - What should I do if I find a damaged item after I open an undamaged container?

A - If you open your apparently undamaged shipment and find that the product inside is damaged, notify us immediately by E-mail at Customer Service, or fax us at (804)378-0330 Or telephone us at 1-800-948-6845 or (804)320-0719. We will arrange for a replacement to be sent out to you.

Q - Can I return something if I don't like it, or it is not what I thought it was?

A - Click here to see our return policy. Return Policy

Q - Do you sell or share your customer information with anyone?

A - Absolutely NOT! The information you submit is used solely for the purpose of processing your order. We do not sell or share customer information with any other individual or business. We ourselves are totally against unsolicited phone calls and E-mails and feel strongly about protecting the privacy of our customers. We would never grant access to any information given to us in confidence by anyone. In fact, we do not use the information ourselves for any purpose other than completing your order. We do not even put your name on our own mailing list. Click here to see our policy on privacy. Privacy Statement

 

Toll-Free:1-800-948-6845 Telephone: (804)320-0719 Fax: (804)378-0330 E-mail: staff@globeandmapshop.com